If you do not find your question answered below, please contact us by e-mail or phone so we can assist you.
Q: What happens after I purchase a test online?
A: Depending on which test you purchased, you will either receive an email from our lab partner, DHA Laboratory, within 2-3 days that contains a requisition form for you to have your blood drawn, or if your test requires a kit, it will be mailed to your home via USPS with detailed instructions for collection.
Q: Is there a charge for shipping test kits?
A: No, shipping is included, except for rush orders.
Q: Where do I go to get my blood drawn?
A: If you received an emailed requisition form, print it, and take it to a local LabCorp Service Center to have your blood drawn at no extra charge. Find a LabCorp Patient Service Center near you. (Not available in New York or New Jersey.)
Micronutrient Analysis, Micronutrient & Antioxidant Analysis, and CardioMetabolic Health Panel: These three tests cannot be taken to LabCorp and do require an additional blood draw fee. These test kits will be mailed to your home and include instructions for finding a blood draw site convenient to you. If you need assistance finding a laboratory or a mobile phlebotomist, please let us know. We are happy to help.
Q: What laboratory will analyze my tests?
A: LabCorp provides much of our laboratory services. However, we utilize specialty laboratories for all tests that require a kit for either in-home collection or blood draw.
Q: Can I order lab tests if I live outside the United States?
A: No. We can only offer lab tests to people residing in the continental US and in Anchorage, AK.
Q: Who will authorize a blood test for me?
A: Our tests are requisitioned through DHA Laboratory. They have contracts with physicians who will authorize your test, but will not diagnose or treat you after you receive your results.
Q: How and when will I get my results?
A: Some tests require up to 12 days for processing. Your results will be emailed to you directly from DHA Laboratory once they are ready.
Q: Who can explain the results to me?
A: A Village Green licensed nutritionist will email you a brief analysis of your test results along with general recommendations. You are encouraged to discuss your results with your personal physician and/or health care provider. You can also contact Village Green to schedule an in-depth consultation.
Q: Why not just go to my own doctor to order blood tests for me?
A: Village Green is able to offer unique lab panels that your doctor may not be willing to write prescriptions for. Other advantages of direct access testing include the ability to monitor your health on your own schedule, as well as the necessity of a doctor’s visit.
Q: Are these tests covered by my insurance company?
A: No. Insurance codes will not be provided. When you purchase a lab test from Village Green Apothecary, you are doing so with the understanding that you are privately paying for these tests. There is absolutely no billing to Medicare, Medicaid or private insurance.